Returns & Cancelled Order
Crash Data Group does not accept returns on any purchases made through the Crash Data Group web site or purchase orders. We sell specialty hardware and software for specific purposes. If you are not sure about your purchase, please contact Crash Data Group PRIOR to submitting your order.
- Cancelled Order: If you cancel your order BEFORE the item ships, we can cancel the order. There will be a 5% cancellation fee to cover unrecoverable merchant and other fees associated with the order.
- Duplicate Order: If you ordered an item by mistake and it has already shipped, you must notify Crash Data Group within 10 days of the purchase to qualify for a return. If approved for return, there will be a 20% return and restocking fee and the customer must cover the shipping costs of the item(s) being returned to Crash Data Group. It must be in its original, unopened package.
Return Address: (do NOT ship defective items to this address)
Crash Data Group
42206 Remington Avenue
Temecula, CA 92590
- CDR Software: Once the CDR Software subscription has been issued, the CDR Software is non-refundable. It is an electronic subscription management that once issued, cannot returned. No exceptions.
Although defective CDR products are a rare occurrence, if you believe you have a defective product, please contact Bosch Technical Support: 855-267-2483. Crash Data Group does not handle defective product claims.
The Crash Hub - Find an EDR Tool Expert
The Crash Hub is a specialized, global online directory of vehicle accident reconstruction experts. This expert directory allows the user to search for accident reconstruction experts covering a variety of specialties including EDR experts using the Bosch CDR Tool, the Telsa EDR Tool, the Hyundai EDR Tool and the Kia EDR Tool.
If you would like to be listed in this professional accident reconstruction directory, use to button below to join:
Crash Data Group Inc
Helping you understand the crash
PO Box 892885
Temecula, CA 92589
Phone: (951) 252-9254
Email: click here
Toll Free: (800) 280-7940
Bosch Tech Support: 855-267-2483
© 2020 Crash Data Group Inc. All rights reserved.
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