Sales & Support
Crash Data Group, Inc is the sole source distributor for the Bosch Crash Data Retrieval (CDR) Product line in the United States and Canada. Our goal is to help you stay current with Crash Data Retrieval technology. Whether you need to buy a new CDR Tool, CDR replacement parts or a CDR software subscription, Crash Data Group is your source.
Crash Data Group is dedicated providing you with the cusomter service you expect. Below you will find the contact information for Crash Data Group Inc along with the CDR distributors located outside of North America. For technical questions, please contact Bosch Technical support. For sales related questions, please contact the distributor in your region.
Crash Data Group office hours are from 8:00 AM to 5:00 PM PST, Monday-Friday.
Crash Data Group Contact Information
Billing Address
Crash Data Group Inc
PO Box 892885
Temecula, CA 92589
Phone: (800) 280-7940
Bosch Tech Support
Phone: (855) 267-2483
Email: Send Email
Shipping Address
Crash Data Group Inc
42206 Remington Avenue, Unit A
Temecula, CA 92590
Phone: (800) 280-7940
Sales: North America
CDR Sales Support for North America
The Bosch CDR Tool and software subscription is commercially available for purchase by any individual, company or law enforcement agency. This website is owned and operated by Crash Data Group Inc, the sole source distributor for the Bosch CDR product line in the United States, Canada, Mexico, Jamaica, Guam, Puerto Rico, and Virgin Islands. If you are located outside this sales area, please refer to the contact information below.
Expedited Shipping
Crash Data Group is located in Southern California and operates in the Pacific Time Zone. United States and Canada residents may place orders anytime online by ordering directly through our online CDR product catalog.
Crash Data Group uses FedEx for all of its shipping requirements. As a service of FedEx, we also offer expedited shipping if you need a product overnight or 2-day. The cut-off time for expedited shipping is 1 PM PST. In addition, it is best to contact Crash Data Group about your expedited shipping needs as there are some products that could be on back order.
Returns / Refunds
Hardware
Crash Data Group does not accept returns on any hardware unless it is a duplicate order. In such case, the hardware must be returned within 30 days of purchase in its orignal, unopened package. In addition, there is a 20% restocking fee and the customer must cover the shipping costs of the item(s) being returned to Crash Data Group. If the item has been opened and/or used, Crash Data Group will not accept the return. Although defective CDR products are a rare occurrence, if you do have a defective product please contact Bosch Technical Support.
Return Address: (do NOT ship defective items to this address)
Crash Data Group
42206 Remington Avenue
Temecula, CA 92590
Software
Crash Data Group does not accept any returns on software purchases once the software has been issued.
Other Contact Information
Sales: USA, Canada, Mexico, Puerto Rico, Guam
Crash Data Group Inc
Tel: (800) 280-7940 or (951) 252-9254
Email: crash@crashdatagroup.com
Website: www.crashdatagroup.com
Sales: Europe and Middle East
asDARTS InH. Andreas Huber
Tel: +49 721 68033932
Email: sales@asDARTS.com
Website: www.asDARTS.com
IbB Engineering GmbH
Tel: +49 6534 949930
Email: drb@ibb-engineering.org
Website: www.ibb-engineering.org
Sales: Other Regions & Auto Manufacturers (OEMs)
Bosch Automotive Service Solutions
Phone: (800) 321-4889
Email: CDR@us.bosch.com
Website: www.boschdiagnostics.com/CDR
Sales: Africa
IbB Engineering GmbH
Tel: +49 6534 949930
Email: drb@ibb-engineering.org
Website: www.ibb-engineering.org
Sales: Australia, New Zealand
Bosch Diagnostics
Tel: +61 3 9541 7812
Email: james.dobbin@au.bosch.com
Website: www.bosch.com.au
Sales: China
Bosch Diagnostics China
Tel: +86 21 2218 2741
Email: jack.sun2@cn.bosch.com
Website: www.bosch-diagnostics.com.cn
Forms & Documents
CDR Hardware Warranty
CDR Software License Agreement
CDR Vehicle Coverage
Current CDR Vehicle Coverage List Version 18.0
CDR Inventory Checklist
Other Helpful Information
- Crash Data Group YouTube Channel: Find all of the Crash Data Group videos
- Find an EDR Expert for CDR Tool An online directory of EDR experts specializing in the Bosch CDR Tool, Hyundai/Kia Tool, Heavy Truck EDR and others.
- Crash Forum: Includes individual forums for CDR Technical Support, CDR Tool Technicians and Analysts, CDR Technician Trainers, and Non-CDR Supported Vehicles.
- Yahoo Group: Event Data Recorder for Collision Reconstruction.
- Collision Magazine: Bi-annual publication of accident reconstruction research
- ARC-CSI Crash Conference: Annual live vehicle crash conference. Witness live crash testing and experts presentations.
- EDR Summit: Annual comprehensive training summit to further the knowledge of those who use the Bosch CDR Tool and other vehicle EDR Tools, or who are involved with the collection and analysis of vehicle crash data.
- ARC Network: leading online portal for all areas of the accident reconstruction and traffic accident investigation industry. Also hosts the largest online expert directory.
- CDR Training Organizations: (3rd Party, not affiliated with Crash Data Group)
- Crash Data Group Facebook Page
- Bosch USB to Serial Adapter Cable driver software: download page
Crash Data Group Inc
Helping you understand the crash
PO Box 892885
Temecula, CA 92589
Phone: (951) 252-9254
Toll Free: (800) 280-7940
Bosch Tech Support:
855-267-2483
© 2019 Crash Data Group Inc. All rights reserved.