Crash Data Group Contact Information

CDR Sales Support for North America

The Bosch CDR Tool and software subscription is commercially available for purchase by any individual, company or law enforcement agency. This website is owned and operated by Crash Data Group Inc, the sole source distributor for the Bosch CDR product line in the United States, Canada, Mexico, Jamaica, Guam, Puerto Rico, and Virgin Islands. If you are located outside this sales area, please refer to the contact information below.

Purchase Orders

Crash Data Group accepts Purchase Orders from government agencies for both hardware and software orders. There is $500.00 minimum threshold for all Purchase Orders. Any order under $500.00 must be purchased online with a credit card. In addition, all purchase orders need to have the purchase terms as NET 30. Crash Data Group ships all orders from California. We charge a shipping and handling fee for all orders. All Purchase Orders must allow for and accept a line item for shipping and handling.

Purchase Orders must include the correct vendor information:

Crash Data Group Inc
PO Box 892885
Temecula, CA 92589

Incorrect vendor information will delay the processing of the Purchase Order.  

Expedited Shipping

Crash Data Group is located in Southern California and operates in the Pacific Time Zone. United States and Canada residents may place orders anytime online by ordering directly through our online CDR product catalog.

Crash Data Group uses FedEx for all of its shipping requirements. As a service of FedEx, we also offer expedited shipping if you need a product overnight or 2-day. The cut-off time for expedited shipping is 1 PM PST. In addition, it is best to contact Crash Data Group about your expedited shipping needs as there are some products that could be on back order.

Returns / Refunds

Hardware
Crash Data Group does not accept returns on any hardware. If you have ordered an item by mistake and it has not shipped, please contact Crash Data Group immediately. There will be a 5% cancelled order fee. If you have ordered a CDR hardware item by mistake and it has already shipped, the hardware must be returned within 30 days of purchase in its original, unopened package. There will be a 20% return and restocking fee and the customer must cover the shipping costs of the item(s) being returned to Crash Data Group. If the item has been opened and/or used, Crash Data Group will not accept the return. Although defective CDR products are a rare occurrence, if you believe you have a defective product, please contact Bosch Technical Support: 855-267-2483. Crash Data Group does not handle defective product claims.

Return Address: (do NOT ship defective items to this address)
Crash Data Group
42206 Remington Avenue
Temecula, CA 92590

Software
Crash Data Group does not accept any returns on software purchases once the software has been issued.

Other Contact Information