Crash Data Group Holiday Hours

The Crash Data Group office and warehouse will be closed November 28 - 29, 2019 and  December 23, 2019 to January 1, 2020.
During the times listed above, we will not be able to ship any orders.

Sales & Support

Crash Data Group, Inc is the sole source distributor for the Bosch Crash Data Retrieval (CDR) Product line in the United States and Canada. Our goal is to help you stay current with Crash Data Retrieval technology. Whether you need to buy a new CDR Tool, CDR replacement parts or a CDR software subscription, Crash Data Group is your source.

Crash Data Group is dedicated providing you with the customer service you expect. Below you will find the contact information for Crash Data Group Inc along with the CDR distributors located outside of North America. For technical questions, please contact Bosch Technical support. For sales related questions, please contact the distributor in your region.

Crash Data Group office hours are from 8:00 AM to 5:00 PM PST, Monday-Friday.

Crash Data Group Contact Information

Sales: North America

Crash Data Group Inc
42206 Remington Avenue
Temecula, CA 92590
Phone: (800) 280-7940
Email: Send Email

Bosch Tech Support

Phone: (855) 267-2483
Email: Send Email

Shipping Address

Crash Data Group Inc
42206 Remington Avenue
Temecula, CA 92590
Phone: (800) 280-7940

Billing Address

Crash Data Group Inc
PO Box 892885
Temecula, CA 92589
Phone: (800) 280-7940

CDR Sales Support for North America

The Bosch CDR Tool and software subscription is commercially available for purchase by any individual, company or law enforcement agency. This website is owned and operated by Crash Data Group Inc, the sole source distributor for the Bosch CDR product line in the United States, Canada, Mexico, Jamaica, Guam, Puerto Rico, and Virgin Islands. If you are located outside this sales area, please refer to the contact information below.

Purchase Orders

Crash Data Group accepts Purchase Orders from government agencies for both hardware and software orders. There is $500.00 minimum threshold for all Purchase Orders. Any order under $500.00 must be purchased online with a credit card. In addition, all purchase orders need to have the purchase terms as NET 30. Crash Data Group ships all orders from California. We charge a shipping and handling fee for all orders. All Purchase Orders must allow for and accept a line item for shipping and handling.

Purchase Orders must include the correct vendor information:

Crash Data Group Inc
PO Box 892885
Temecula, CA 92589

Incorrect vendor information will delay the processing of the Purchase Order.

Government Bids

Crash Data Group Inc does not participate in bidding on purchase order contracts. We are the sole source distributor of the Bosch CDR Tool product line in North America. If your company requires a bid, you can reach out to third-party sourcing companies like SHI, CDW, LiquidPC, etc. and submit your bid to them. In turn, those companies will contact us for a quote. We do not offer reseller discounts and only sell at MSRP, unless we are offering a promotion to the general buying audience.

Expedited Shipping

Crash Data Group is located in Southern California and operates in the Pacific Time Zone. United States and Canada residents may place orders anytime online by ordering directly through our online CDR product catalog.

Crash Data Group uses FedEx for all of its shipping requirements. As a service of FedEx, we also offer expedited shipping if you need a product overnight or 2-day. The cut-off time for expedited shipping is 1 PM PST. In addition, it is best to contact Crash Data Group about your expedited shipping needs as there are some products that could be on back order.

Returns / Refunds

Hardware
Crash Data Group does not accept returns on any hardware. If you have ordered an item by mistake and it has not shipped, please contact Crash Data Group immediately. There will be a 5% cancelled order fee. If you have ordered a CDR hardware item by mistake and it has already shipped, the hardware must be returned within 30 days of purchase in its original, unopened package. There will be a 20% return and restocking fee and the customer must cover the shipping costs of the item(s) being returned to Crash Data Group. If the item has been opened and/or used, Crash Data Group will not accept the return. Although defective CDR products are a rare occurrence, if you believe you have a defective product, please contact Bosch Technical Support: 855-267-2483. Crash Data Group does not handle defective product claims.

Return Address: (do NOT ship defective items to this address)
Crash Data Group
42206 Remington Avenue
Temecula, CA 92590

Software
Crash Data Group does not accept any returns on software purchases once the software has been issued.

Other Contact Information

Sales: USA, Canada, Mexico, Puerto Rico, Guam

Crash Data Group Inc
Tel: (800) 280-7940 or (951) 252-9254
Email: crash@crashdatagroup.com
Website: www.crashdatagroup.com

Sales: Europe and Middle East

asDARTS InH. Andreas Huber
Tel: +49 721 68033932
Email: sales@asDARTS.com
Website: www.asDARTS.com

IbB Engineering GmbH
Tel: +49 6534 949930
Email: drb@ibb-engineering.org
Website: www.ibb-engineering.org

Sales: Other Regions & Auto Manufacturers (OEMs)

Bosch Automotive Service Solutions
Phone: (800) 321-4889
Email:
CDR@us.bosch.com
Website: www.boschdiagnostics.com/CDR

Sales: Africa

IbB Engineering GmbH
Tel: +49 6534 949930
Email: drb@ibb-engineering.org
Website: www.ibb-engineering.org

Sales: Australia, New Zealand

Bosch Diagnostics
Tel: +61 3 9541 7812
Email: james.dobbin@au.bosch.com
Website: www.bosch.com.au

Sales: China

Bosch Diagnostics China
Tel: +86 21 2218 2741
Email: jack.sun2@cn.bosch.com
Website: www.bosch-diagnostics.com.cn

Forms & Documents

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CDR Hardware Warranty

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CDR Vehicle Coverage

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CDR Inventory Checklist

Other Helpful Information

  • Crash Data Group YouTube Channel: Find all of the Crash Data Group videos
  • The Crash Hub: An online directory of EDR experts specializing in the Bosch CDR Tool, Hyundai/Kia Tool, Heavy Truck EDR and others.
  • Crash Forum: Includes individual forums for CDR Technical Support, CDR Tool Technicians and Analysts, CDR Technician Trainers, and Non-CDR Supported Vehicles.
  • Yahoo Group: Event Data Recorder for Collision Reconstruction.
  • Collision Magazine: Bi-annual publication of accident reconstruction research
  • EDR Summit: Annual comprehensive training summit to further the knowledge of those who use the Bosch CDR Tool and other vehicle EDR Tools, or who are involved with the collection and analysis of vehicle crash data.
  • CDR Training Organizations: (3rd Party, not affiliated with Crash Data Group)
  • Crash Data Group Facebook Page
  • Bosch USB to Serial Adapter Cable driver software: download page

Crash Data Group Inc

Helping you understand the crash

PO Box 892885
Temecula, CA 92589
Phone: (951) 252-9254
Email: click here
Toll Free: (800) 280-7940
Bosch Tech Support: 855-267-2483

© 2019 Crash Data Group Inc. All rights reserved.

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